Qualifications

Carrier Factory Authorized Dealer

Carrier Factory Authorized Dealers are the home heating and cooling experts to turn to. They are your single resource for everything you need -- from tailoring your ideal comfort system to installation, service and beyond.

Look for the Carrier Factory Authorized Dealer seal of approval -- it means your dealer has met our rigid criteria for quality. In fact, Carrier offers you a 100% satisfaction guarantee when you purchase your Carrier equipment from a Factory Authorized Dealer. It's your sure sign of an air conditioning and heating system dealer that will provide you with superior products, intelligent insight and the ultimate service.

Becoming a Carrier Factory Authorized Dealer is no easy feat. Only those expert heating and air conditioning dealers who meet our highest standards and closest scrutiny -- not only for their technical expertise, but also for their business practices and customer service quality -- earn the Carrier Factory Authorized Dealers distinction.

Carrier's Presidents Award 2020

The Carrier President's Award recognizes Carrier dealers who exemplify leadership and management, customer satisfaction, expertise, business growth and operational excellence.

The Carrier President's Award is our highest dealer honor. This annual award is designed to encourage self-analysis and reward individuals who have exceeded high expectations, not only as a Carrier dealer, but also as one of our Carrier Factory Authorized Dealers, who are held to an even more exacting set of standards. We award this honor to our deserving dealers to support business improvements and show gratitude for their customer loyalty. Recipients serve as role models, sharing "best practices" to help cultivate excellence across the dealer group.

North American Technician Excellence (NATE)

North American Technician Excellence (NATE) is an independent, third-party organization that develops and promotes excellence in the installation and service of heating, ventilation, air conditioning, and refrigeration equipment by recognizing high-quality industry technicians through voluntary testing and certification. Our technicians have passed the rigorous testing necessary to qualify as NATE Certified Technicians.

Better Business Bureau

BBB's mission is to be the leader in advancing marketplace trust. Performance speaks to a business's track record of delivering results in accordance with BBB standards and/or addressing customer concerns in a timely, satisfactory manner. All BBB accredited businesses have agreed to live up to our Standards for Trust. Our Standards for Trust are a comprehensive set of policies, procedures and best practices focused on how businesses should treat the public - fairly and honestly in all circumstances.

Lead Safe Certified

Common renovation activities like sanding, cutting, and demolition can create hazardous lead dust and chips by disturbing lead-based paint, which can be harmful to adults and children.

To protect against this risk, on April 22, 2008, EPA issued a rule requiring the use of lead-safe practices and other actions aimed at preventing lead poisoning. Under the rule, beginning April 22, 2010, contractors performing renovation, repair and painting projects that disturb lead-based paint in homes, child care facilities, and schools built before 1978 must be certified and must follow specific work practices to prevent lead contamination.

EPA requires that firms performing renovation, repair, and painting projects that disturb lead-based paint in pre-1978 homes, child care facilities and schools be certified by EPA and that they use certified renovators who are trained by EPA-approved training providers to follow lead-safe work practices. Individuals can become certified renovators by taking an eight-hour training course from an EPA-approved training provider.